Privacy Policy

Osaka Local Vibes Tours ("we," "our," or "us") respects the privacy of every traveler who entrusts us with their journey. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our website, communicate with us, or book our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact information — name, email address, phone number, country of residence
• Booking information — travel dates, party size, dietary restrictions, accessibility requirements, special requests
• Payment information — billing address and payment method (processed by secure third-party payment processors; we do not store full credit card numbers)
• Communications — emails, messages, and call records exchanged with our team
• Technical information — IP address, browser type, device information, and pages visited on our website (via cookies and similar technologies)

2. How We Use Your Information

We use the information we collect to:

• Design and operate your custom itinerary
• Book hotels, transportation, restaurants, guides, and activities on your behalf
• Communicate with you before, during, and after your trip
• Process payments and issue invoices
• Respond to inquiries and provide customer support
• Send service updates and (with your consent) occasional travel newsletters
• Comply with legal obligations, including Japanese travel industry regulations
• Improve our services, website, and traveler experience

3. Sharing Your Information

We share your information only with parties necessary to deliver your trip:

• Service providers — hotels, ryokan, transportation operators, restaurants, guides, and activity providers required by your itinerary
• Payment processors — secure third-party processors who handle financial transactions
• Travel trade partners — only when you have booked through an overseas travel agency or tour operator, in which case we share information with them as required
• Legal authorities — when required by law, court order, or to protect our rights, property, or safety

We do not sell your personal information to any third party.

4. International Data Transfers

As a Japan-based company serving international travelers, we transfer information across borders to deliver your trip. By providing your information, you consent to such transfers. We take reasonable steps to ensure that any international transfer complies with applicable data protection laws.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences (e.g., language selection)
• Understand how visitors use our website
• Improve site performance and content

You can disable cookies in your browser settings, though some features of our website may not function properly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Trip-related records are typically retained for a minimum of seven (7) years to comply with Japanese tax and travel industry regulations.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your information
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under 13 without parental consent. When traveling families book with us, parents or guardians are responsible for providing any information about minor travelers.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., GetYourGuide, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact:

Osaka Local Vibes Tours
Email: info@osakalocalvibestours.com
Phone / WhatsApp: +81 90-3601-9124
Base: Osaka, Kansai, Japan